8 min read

Maintenance Workflows and Vendor Routing

Create intake forms, priority rules and vendor assignments to speed up maintenance.

MaintenanceVendorsSLAs

A structured workflow prevents dropped requests and sets expectations for tenants.

Step‑by‑step

  1. Enable tenant intake in Portal Settings and add photo uploads.
  2. Create priority rules and SLAs for critical issues vs non‑urgent.
  3. Define vendor pools per region and auto‑assign based on issue type.
  4. Share status updates automatically with tenants via the portal.
  5. Track costs per request and export reports for budgeting.

Pro tips

  • Add a self‑help checklist (breaker resets, filter changes) to reduce tickets.
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