5 min read

Tenant Communication Best Practices

Centralize messages, share documents and use read receipts to keep conversations organized.

Tenant PortalMessagingOperations

A unified inbox and tenant portal reduce missed messages and speed up resolutions.

Step‑by‑step

  1. Invite tenants from Tenants > Select > Invite to Portal.
  2. Use Labels (Payments, Maintenance, Lease) to categorize threads.
  3. Share files directly in a thread so history stays together.
  4. Turn on read receipts and due‑by reminders when action is required.
  5. Escalate to Tasks when a conversation needs a follow‑up owner.

Pro tips

  • Pin policy messages (e.g., trash day) so new tenants see them immediately.
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